hotel.de first published in a "hit list" from the guests point of view most important aspects of good hotel notes. Here, the quality of the breakfast is well ahead of the friendly service, room size or parking charges on top of the most frequently mentioned criteria.
A few years ago was a lonely grief box for overnight guests, the common and often the only discreet way to get their displeasure about deficiencies in the hotel chosen for expression. No guest could be sure that his complaint list ever read, let alone an improvement of the claimed fact causes would. But that's past: The Internet has the "complaint being" revolutionized the hotel industry. Today, many hotel guests write and publish their review and online booking portals that on their website on the Internet.
hotel.de publishes the opinions of his company while customers not only in the form of a standardized grading scale, but also by the hotel guests even formulated comments. "These events bring the site - whether positive or negative - significantly more detail on the day," said Timo Munshi, head of corporate communications of hotel.de AG. "We have the comments from our guests become more than a million hotel reviews, investigates and name For the first time, guests view the ten most important aspects of good hotel notes. The fact that the hotel offered value for quality in terms of breakfast is the most frequent subject, a clear indication of the score, the most important child ', the good start to the day. . Hoteliers that to heart, when you sometimes get good books "
The" Top 10 "- the criteria are: first
Breakfast: breakfast, which justifies the quality and richness of the often very high price sufficient. Spacious selection padding and covering for new guests
2nd Service / friendliness:.. Less foreign guests call this point. The overwhelming majority are domestic overnight visitors who demand a high level of service.
third Parking: Adequate parking or underground parking fees, accuracy of information provided by the hoteliers in the Internet-presentations in terms of price and availability.
4th Noise: less central location, with traffic load in itself is relevant, but rather the clairaudience of the room and the sound insulation of windows.
5th Room size: Adequate sized rooms and bathrooms are especially important for North American guests.
6th Internet / wireless Internet and wireless availability and reasonable fees for use.
7th Clean: Clean rooms, especially bathrooms.
8th Comfort: Comfortable mattresses. Contemporary interior.
9th Non smoking / smoking: clear separation between smokers and non smokers (smoke odor on Non smoking floors). Non smoking room was required, it must also be available.
10th Star Category: Hotels must fit the overall impression to the designated star category. This relatively high influence on the perception of value for hotel guests.
Timo Vavrinec continues. "Especially in times of crisis eighth travelers on what they get for their money experience shows that potential guests here rely particularly on the impression of other travelers. On hotel.de may therefore evaluate only actual overnight guests. In addition, the rating of a hotel influences the listing at hotel.de. The evaluation comments are so particular to the hoteliers a chance for improvement, and more transaction thereunder We demand the hotel owners in terms of quality management on a regular basis, their 'reviews per-view active, so as to obtain an unfiltered picture of the satisfaction of their guests. For the purposes of direct customer feedback, reviews are therefore an opportunity for both sides. "
